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Privacy Policy

Thank you for your interest in medi1one medical GmbH (“medi1one”). Protecting your privacy is important to us. We would like to inform you about how we process your personal data, which types of data we collect and how this data is used.

We would like to point out that our websites contain links to external pages, to which this privacy policy does not apply. Your visit to such websites will be subject to the respective privacy policies of those websites.

We collect and use your data

We can collect and use your personal data in the following situations:

By visiting our website

As is the case for most websites, we gather specific data during your visit on our website. We do this to display the website, which is optimised for the device you are using, with all its functions or to save your preferences for your current or future browser sessions. The following internet protocol data is routinely recorded when visiting our website:

  • The name of your service provider (IP address)
  • The website that led you to our website
  • The pages visited and the quantity of data transferred
  • Your operating system and your internet browser type (language, version)
  • HTTP status code
  • Time and duration of your visit


In our free electronic newsletter, we inform you about the latest innovations and our products, events, etc. If you would like to subscribe to your newsletter, you must enter a valid e-mail address. If you subscribe to the newsletter, you are agreeing to receive the newsletter and to the processes explained. We send our newsletter using our service provider mailingwork GmbH, D-09569 Oederan, Information on the data protection policy of our e-mail distributor can be found here (in German):

With each newsletter that you receive from us, you have the option of changing your data or unsubscribing from the newsletter.


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When you actively provide us with personal data due to a query or survey

We process personal data that you actively provide us with, for example, while completing online forms, in our online shop or in surveys or when contacting us using other means of communication such as e-mail, telephone or post. In the case of online forms, the purpose of providing us with your personal data can be found on the form itself.

If you contact us using our website, we will store personal data such as:

  • your surname, first name, address, e-mail address, telephone number, fax number
  • company, occupation
  • VAT number and for pharmacies, we will store the name of the owner.
  • type of query and possible further information to answer your query

We do this on the basis of your previous consent or on other legal bases that establish legality of processing. We do not use the personal data as a basis for further contact, unless you provide us with your explicit consent. Your contact details will be stored for up to six months after the completion of the query or survey, unless there is a legal obligation to store the data for a longer period of time. Information in online forms is processed with the help of an encrypted connection to protect the personal data against manipulation or unauthorised access. Please note that regular (unencrypted) e-mail correspondence is not secure.

We share your data

Your data is not shared with third countries (countries outside the European Economic Area). To be able to process your query, we forward the query along with the personal data that you provide to your local contact person. If a local contact of this type is based in a third country, we will transfer your data based on your consent.

We will not forward your personal data to government agencies, unless legally required to do so. Our employees, agencies and sales partners are obliged to respect the confidentiality of your personal data and your data protection.

Requests, queries and complaints

You have the right to obtain information at any time about your personal data that we process, including but not restricted to the origin and recipient of your data and the purpose of processing. You can also request access to your data, get a copy of your collected data, have your data corrected and request the deletion of your personal data, provided it is not required for storage according to other legal requirements or you can lodge a complaint (where permitted by law). In the latter case, we will immediately confirm and investigate any complaint regarding the type and manner in which we manage personal data.

You have the right to withdraw your consent at any time or have your personal data deleted; in this case please contact us using the contact details listed below.

You have the right to lodge a complaint with the competent supervisory authority in Germany or with our data protection officer.

If you have any concerns regarding data protection, wish to access or correct your personal data, please contact our company data protection officer at the following address: Pierre Kaufmann, pierre.kaufmann[at] Please note that our data protection officer cannot answer your product-related questions.


Version: 3 June 2018